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Delivery Information

Q. When will you dispatch the goods? How and when will my order be delivered?
A. We dispatch to the British Isles, Ireland, France, Germany and Austria as Standard. All consignments are shipped first class post from our distribution centres in Hertfordshire. We use Royal Mail for all UK deliveries. Most orders arrive within 2-3 days, but please allow 3-5 working days for European destinations. Possible delays may occasionally occur with the post during holiday periods and inclement weather.
In order to ensure Royal Mail are delivering to their published standards, please could you inform us if your delivery, or notification of an attempted delivery, has not been received by you after 5 working days. We are unable to assist with any delivery queries beyond 90 days from order.

Q. What is your 'Next Day Delivery' policy?
A. Next Business Day Delivery (UK Only) included if ordered by 1 pm (Monday to Friday Only).  European orders typically take 3-5 working days from despatch to be delivered.

Q. Are there any hidden costs?
A. The prices we quote are the prices you pay.

Q. I haven’t received my order, what’s happened to it?
A. For UK orders if you do not receive the goods within 5 working days from dispatch, please Contact Us, quoting your order number. For European orders please allow 10 working days. We are unable to assist with any delivery queries beyond 90 days from order.

Q. Why are parts of my order missing?
A. We occasionally split orders into several consignments so they will fit through a letterbox, but if your postman is unable to deliver your order, they will notify you by placing a card through your letterbox telling you how to rearrange delivery.

Q. How do I change the delivery address?
A. Once your order has been shipped, we are unable to change any delivery details. Please ensure that the correct address is used at the checkout.

Q. Do you deliver outside of the UK?
A. We dispatch to the British Isles, France, Germany, Austria, Luxembourg and Holland as Standard.